The answers to your questions!

Frequently asked Questions

This section contains answers to frequently asked questions. If the answer to your question is not there, please contact us.

Is the delivery free?

No. . We have competitive prices that doesn’t allow us to include delivery. We prefer to sell our products at a lower price. We work hard to find the best prices.If you want to use your transport, we don’t see any problem.

Where are the parts shipped from?

All parts are shipped from Canada. Usually, they come from our office near Ottawa.

⇒ Order spare parts

Where are the air conditioners shipped from?

All our products are shipped from Canada. Usally, we ship from our warehouse of more than 1,000 devices near Ottawa. For rare models, we ask Applied Comfort Products to manufacture and ship them directly from their factory in Cambridge, ON.

How will my air conditioners be shipped?

We deliver most air conditioners ourselves for our customers located near Montreal and Ottawa. For our customers outside these regions, we ship using the least expensive transportation (ex: Robert Transport, Apex Motor Express, Manitoulin, Guilbault Transport, etc.)

What is the warranty of Applied Comfort air conditioners?

All Applied Comfort products come with a basic warranty:

1 year   – Parts and labor
6 years – Sealed system (parts only)

Free delivery of parts in Canada.

⇒ Discover our Applied Comfort air conditioners

Do you offer an extended warranty on Applied Comfort products?

Yes. For a small additional charge, we can register your device(s) with the manufacturer’s extended warranty:

1 year   – Parts and Labor
6 years – All parts
6 years – Sealed system including compressor (parts and labor)

Free delivery of parts in Canada.

⇒ Discover our Applied Comfort air conditioners

What is the warranty of Amana air conditioners?

For models in the PT series (16 “x 42”):

1 year   – Part and labor
5 years – Parts only
5 years – Sealed system including compressor (parts and labor)

For models of the PB series (15 5/8 “x 26”):

1 year   – Parts and labor
5 ans – Sealed system including compressor (parts only)

⇒ Discover our Amana air conditioners

What is the warranty of the PRO 1 thermostats?

PRO 1 thermostats have a 5 year warranty.

⇒ See our PRO 1 products

What is the warranty of the HotelTech thermostats?

HotelTech thermostats have a 1 year warranty.

⇒ See our HotelTech products

What is the warranty for White-Rodgers thermostats?

White-Rodgers thermostats have a 1 year warranty.

⇒ See our White-Rodgers products

Do you still offer the complete cleaning service of air conditioners?

No. Our team focuses on sales and distribution. We invite you however to check with the company Rousso which specializes in air conditioner cleaning.

⇒ Visit Rousso.ca

Do you sell directly to individuals?

No. We sell to air conditioning / ventilation / heating contractors, to hotels, retirement homes and property management.

Do you sell anything other than through-the-wall air conditioners?

No. Only accessories connected to through-the-wall air conditioners (wall sleeves, grilles, filters, etc.)

Do you sell other brands of through-the-wall air conditioners?

Yes. We have access to the following brands: Comfort Aire, Friedrich, G.E. and LG.

Do you have a technical department?

Yes. You can reach us at this number: 1-877-443-4454 ext. 103.

Why should I change to Avalanche 21?

We specialize exclusively in the sale of through-the-wall air conditioners (PTACs) for hotels / motels, retirement homes, apartment buildings, office towers and condos (via contractors). Since 1997, we have been selling across Canada. Our great purchasing power, our vast inventory of more than 1000 units and our highly competitive prices have made us a reference in the field.

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